Returns

If you are not completely satisfied with your purchase for any reason you are entitled to return any or all of the items to us for a full refund or exchange within 25 days of purchasing.

All items returned must be in their original condition with all labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale.

All returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery.

Please email us on contact-us@rainmakrldn.com or complete our Contact-Us form with the Subject line ‘Returns and your order number’

We will reply within 48 hours to guide you with the returns process.

If you have not received an email within the 48-hour period, please check your Junk/Spam inbox.

Please allow 5 workings days from when you are notified of your refund until the money appears in your account.

We will be happy to make a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged.

FAULTY ITEMS
Please view our faulty product information here.

EVENTS AND EXHIBITION ORDERS

Any items purchased in Events or Exhibitions can not be returned or refunded.